At your service
Are you worried about excessive shipping charges and how your order might turn out?
Winter Whirl is trusted by thousands of people across the world,
However, to make our customers happy and pleased we provide:Read More
The Process Of Shipping
As soon as the order is dispatched the customer is informed through an email and will be sent a tracking code. You are well-advised to keep track of your order when it is on its way and in case you were not available to receive the order when it came to you, you may contact the courier service directly and ask them to drop your order at the given location again.
The tracking code given to you will have a digit-based tracking number that will have the dispatching date and the expected date of delivery on it.
Possible Shipping Scenarios
If you are not available to receive the parcel multiple times then the courier service will eventually discard the parcel in which case our company or the courier service will not be responsible for the loss of your product and money.
If you have ordered more than one product we try to dispatch and send all of the items together in one delivery, however, there are exceptions when sending multiple orders in two to three shipments, particularly due to time gaps between different orders and customization details.
We may not be able to ship the orders to the following addresses: APO, FPO, and PO Box, due to the safety risks
Free Shipping Worldwide
Free shipping is available for every product we sell. Grab your favorite outwear with free shipping charges which might result in unbelievable savings.
As we provide free shipping our policies have been explicitly set to prevent any misinformation or lack of direction for our customers.
Therefore, when it comes to shipping the product that our customers prefer, we analyze it keeping all the quality criteria in mind. Hence, we make sure that our shipping policy is customer friendly.
We dispatch the orders as they are ready to be delivered through our most trusted and prompt courier services that deliver the products at the recorded time right on your doorstep.
Depending on the buyer’s location, we ship the products using the best yet satisfactory courier services from DHL and FedEx.
You’ll certainly want to visit the store again thanks to our safe, cost-free shipping, and quick delivery options!
As soon as we manufacture and pack the products ordered by the customers, the orders are dispatched right away. The recorded dispatch time for the orders is 8-9 days maximum, however, the orders that are customized items might take quite a long time, and it can at least take up to 20 days (about 3 weeks) before dispatch.
In case your order is not dispatched within 25 days (about 3 and a half weeks), you can request a refund or ask for help from our customer support services. In addition, to keep our customers in touch with their orders, we notify them via email so that they can keep track of the delivery with the tracking code provided by us.
Return and Exchange Policy
Our online store entails the best level variety of jackets and provides premium quality at fair prices. But still, if there is any error in the size, color, or design of the product that is not like the picture or features as they are on the website our simple exchange and return policy is in place, and after verification, we will authorize the product for either a return or an exchange.
However, before going through that process and ordering your product we suggest you read over our terms and conditions and become familiar with all our policies to avoid getting in trouble.
- Customers may return the parcel of unsatisfactory-fitting jackets within 7 days after delivery if they are in original and sale-worthy condition.
- Winter Whirl does not allow refunds and returns on the condition that the parcel is the incorrect size or color selections made by clients since orders are created based on the specified size and color.
- Therefore, the customers are required and instructed to place the order carefully by determining their size and shape using the size charts on the website to avoid any issues regarding their size.
- Orders that are specifically customized based on stated measurements or purchases of two products in one go are not eligible for a refund or exchange.
- You are advised to make a cancellation request for your order within 24 hours of placing the order. After 24 hours have passed from the order’s confirmation, customers are not permitted to change the product’s size or color.
- Order cancellations are allowed within 3 or 7 days of placing the order, however, there will be a 25% or 45% deduction from the amount paid. Once the order has been verified for seven days, no cancellation requests will be considered if the order has been shipped.
- As a reliable and trusted store, we make sure the products are examined by the quality department before shipping, and if there are any problems, a new outfit [exchange] will be provided with priority shipping at no additional cost to the business.
- Refunds are only issued if the business fails to ship the ordered item within 29 working days of receiving payment. Unfortunately, if the delivery cannot be verified, a complete refund will be offered, including shipping costs.
Winter Whirl is the ultimate online store, and we believe in gaining the trust of our customers through safe and incessant shopping. We know how crucial personal security is, and it is important to keep personal info secured so;
- We make sure to employ specialized Secure Sockets Layer (SSL) encryption in all our interactions with customers.
- We utilize a secure server for adequate transaction security. Your PayPal account number and credit card information are encrypted and safeguarded.
- Only our highly trusted team members are permitted access to your information through our steadfast digital marketing system.
- When you place an order, we’ll need the information shown below from you to fulfill it. The only information we acquire is your name, email address, mailing address, and phone number to place your order. However, additional information can be needed in rare circumstances.
- Your financial information is not visible to us or available to us in any manner when you make the payment, therefore we have no access to your PayPal, MasterCard, American Express, or other payment information.
- After the transaction is completed, we guarantee to remove your credit card information.
However, we save your email and phone numbers for future reviews, and it helps us to enhance our advertising, content, and services. Additionally, we utilize personal information to create, provide, and enhance our content, advertising, services, and products.
Winter Whirl has always been trusted with your safety because precautions are an absolute necessity. The security procedure we closely adhere to for every customer includes safeguarding and preserving your private information against loss, theft, and abuse, as well as against unauthorized access, disclosure, alteration, and destruction. Please use these features with caution.
Our customers are our major priority and so we have designed a dedicated customer care team to guide and help throughout your purchase.
- Our professional team will support you and answer any queries regarding our products, their sizes, or shipping.
- You can ask questions without hesitation because we are here to help you in any possible way and every step.
- You can contact us via email, join our website live chat feature, or phone, we will make sure to provide a swift and accommodating response.
- Are you stumped on a product and want support from us? We’ve got you covered, by providing a top customer-oriented atmosphere and care and earning people’s trust in the best possible ways we make sure to turn our customers into repeat buyers without any doubts.