Return & Refund Policy:

We value your satisfaction and understand that sometimes things might not go as planned. Here’s our refund policy:

1. Damaged Items: If your item arrives damaged, we sincerely apologize and will promptly issue a refund.
2. Item Condition: If the item you received is not new, we’ll gladly process a refund.
3. Wrong Product: In the rare event that a wrong product is shipped, we’ll rectify the mistake by refunding your purchase.

Exceptions to our Return & Refund Policy:

1. Change of Mind: Once the package is shipped, we cannot accept returns due to a change of mind.
2. Order Cancellation: If you request a refund more than 2 business days after placing an order, we can only provide an 80% refund as orders are sent for production immediately.
3. Size Issues: To avoid size-related returns, we encourage you to email or WhatsApp us before placing an order to ensure a perfect fit. Please note that a full refund will not be provided for size issues since the size is confirmed after placing an order. We appreciate your understanding in this matter.
4. Time Limit: Refunds can only be requested within 7 business days of delivery. Unfortunately, we cannot provide refunds after this period.
5. Customized Jackets: Please note that customized jackets are made uniquely for you based on your specifications. Due to their personalized nature, we are unable to offer refunds for these items.

Shipping Costs: Please note that the shipping cost paid during delivery is not refundable. If you’re not eligible for a refund but still wish to express dissatisfaction, you can reach out to us. However, any return shipping cost in such cases will be your responsibility.

Inspection Time: Please note that upon receiving a returned item, we will take 48 to 72 business hours to inspect the jacket. We appreciate your patience and understanding during this process. 😊

Requesting a Refund:

To request a refund, please email us with your concern, order number, and pictures of the product. To ensure a smooth process, we kindly ask you to refrain from opening a case. Doing so may result in eligibility for a refund from our store being revoked, and the refund may then be provided by the bank after the case resolution, which could take some time.

We strive for your complete satisfaction. However, we understand that there may still be some dissatisfaction. If you have any concerns or issues, please don’t hesitate to reach out to us at info@winterwhirl.com. We’re here to help and ensure your shopping experience is as enjoyable as possible. 😊

Winter Whirl is the ultimate online store, and we believe in gaining the trust of our customers through safe and incessant shopping. We know how crucial personal security is, and it is important to keep personal info secured so;

• We make sure to employ specialized Secure Sockets Layer (SSL) encryption in all our interactions with customers. 
• We utilize a secure server for adequate transaction security. Your PayPal account number and credit card information are encrypted and safeguarded. 
• Only our highly trusted team members are permitted access to your information through our steadfast digital marketing system.
• When you place an order, we’ll need the information shown below from you to fulfill it. The only information we acquire is your name, email address, mailing address, and phone number to place your order. However, additional information can be needed in rare circumstances.
• Your financial information is not visible to us or available to us in any manner when you make the payment, therefore we have no access to your PayPal, MasterCard, American Express, or other payment information.
• After the transaction is completed, we guarantee to remove your credit card information. 

However, we save your email and phone numbers for future reviews, and it helps us to enhance our advertising, content, and services. Additionally, we utilize personal information to create, provide, and enhance our content, advertising, services, and products.

Winter Whirl has always been trusted with your safety because precautions are an absolute necessity. The security procedure we closely adhere to for every customer includes safeguarding and preserving your private information against loss, theft, and abuse, as well as against unauthorized access, disclosure, alteration, and destruction. Please use these features with caution.

Our customers are our major priority and so we have designed a dedicated customer care team to guide and help throughout your purchase. 

• Our professional team will support you and answer any queries regarding our products, their sizes, or shipping.
•  You can ask questions without hesitation because we are here to help you in any possible way and every step. 
• You can contact us via email, join our website live chat feature, or phone, we will make sure to provide a swift and accommodating response.
•  Are you stumped on a product and want support from us? We’ve got you covered, by providing a top customer-oriented atmosphere and care and earning people’s trust in the best possible ways we make sure to turn our customers into repeat buyers without any doubts.