FAQ

Free shipping is available in countries like the UK, USA, and Canada. However, you must pay considerable shipping charges if ordering from other countries.

Yes, as a well-known online store, we ship our products on an international level and deliver premium quality items across the world.

If you are unable to track your order or the shipment is lost, we offer our customers an exchange policy in case it is an error on our part. In case you never receive your parcel, we will likely deliver a replacement at no extra cost. However, this type of situation is rare as we make sure to keep track of every single order.

On the other hand, if we can indicate your parcel through the tracking code that has been delivered to your address, our website is not responsible for this loss.

You can keep track of your order with the help of the tracking number provided by our website and in addition, you will be notified of your order after dispatch along with all the details via email.

Right after placing the order, we dispatch the items shortly. It can take up to a maximum of 7-9 business days to deliver your order to your doorstep after being shipped. In the case of a customized order, it might take at least 20 days (about 3 weeks) to dispatch the parcel.

There are no hidden costs at all as shipping charges in some countries are free. However, you must pay minimum shipping charges where free shipping is not accessible.

Our website certainly provides promo codes, numerous deals, and discounts primarily on holidays or different occasions. You can apply the promo code at the checkout and have your amount reduced by the total. Make sure you never miss out on our special deals and discounts and save money efficiently.

We have implemented a 7-day easy return policy to ensure your complete satisfaction. If you wish to return your product, simply read our Return and Exchange Policy, and if you agree to the terms, contact us via email at info@winterwhirl.com to initiate the return process.

Changes can be made within 12 hours of placing the order. Once an order is received, our website promptly forwards it to the relevant department for further processing. Therefore, we cannot accommodate any changes once the order has been confirmed, as it would likely be enroute to you by that time.

Yes, we do customize the jackets with respect to the design and size. You can email us at info@winterwhirl.com so we can process your request.