Return & Refund Policy:
We value your satisfaction and understand that sometimes things might not go as planned. Here’s our refund policy:
- Damaged Items: If your item arrives damaged, we sincerely apologize and will promptly issue a refund.
- Item Condition: If the item you received is not new, we’ll gladly process a refund.
- Wrong Product: In the rare event that a wrong product is shipped, we’ll rectify the mistake by refunding your purchase.
Exceptions to our Return & Refund Policy:
- Change of Mind: Once the package is shipped, we cannot accept returns due to a change of mind.
- Order Cancellation: If you request a refund more than 2 business days after placing an order, we can only provide an 80% refund as orders are sent for production immediately.
- Size Issues: To avoid size-related returns, we encourage you to email or WhatsApp us before placing an order to ensure a perfect fit. Please note that a full refund will not be provided for size issues since the size is confirmed after placing an order. We appreciate your understanding in this matter.
- Time Limit: Refunds can only be requested within 7 business days of delivery. Unfortunately, we cannot provide refunds after this period.
Shipping Costs: Please note that the shipping cost paid during delivery is not refundable. If you’re not eligible for a refund but still wish to express dissatisfaction, you can reach out to us. However, any return shipping cost in such cases will be your responsibility.
Inspection Time: Please note that upon receiving a returned item, we will take 48 to 72 business hours to inspect the jacket. We appreciate your patience and understanding during this process. 
Requesting a Refund:
To request a refund, please email us with your concern, order number, and pictures of the product. To ensure a smooth process, we kindly ask you to refrain from opening a case. Doing so may result in eligibility for a refund from our store being revoked, and the refund may then be provided by the bank after the case resolution, which could take some time.
We strive for your complete satisfaction. However, we understand that there may still be some dissatisfaction. If you have any concerns or issues, please don’t hesitate to reach out to us at info@winterwhirl.com. We’re here to help and ensure your shopping experience is as enjoyable as possible.